Warranty Policy
At KEOLLEO, we stand behind the quality of our products. This Warranty Policy outlines the coverage and terms of our warranty for the items you purchase.
Warranty Coverage
We offer a 1 year warranty on our products, which covers defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or natural wear and tear.
How to Claim Warranty
If you believe your product is defective and covered by our warranty, please follow these steps:
1. Contact Us: Reach out to our customer service team at info@keolleo.com within the warranty period. Include your order number, a description of the issue, and any relevant photos.
2. Review Process: Our team will review your claim and may request additional information or images to assess the situation.
3. Return Instructions: If your claim is approved, we will provide you with instructions on how to return the product for inspection.
Resolution Options
Upon inspecting the returned item, we will determine the appropriate resolution, which may include:
- A replacement product of the same model.
- A repair of the defective item.
- A full refund if a replacement or repair is not feasible.
Limitations
This warranty is only valid for the original purchaser and is not transferable. It applies only to products purchased directly from KEOLLEO or authorized retailers.
Contact Us
If you have any questions about our Warranty Policy or need assistance with a warranty claim, please contact us at info@keolleo.com.
