Customer Service Policy
At KEOLLEO, we are committed to providing excellent customer service. We want to ensure that your shopping experience is smooth and enjoyable. Below are the details of our customer service policy.
Contact Information
If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us. You can contact our customer service team through the following channels:
- Email: info@keolleo.com
- Business Hours: Monday to Friday, 10 AM to 7 PM
Response Time
We strive to respond to all inquiries within 24 hours. If you contact us outside of business hours, we will get back to you as soon as possible during the next business day.
Support Options
We offer various support options to assist you:
- FAQs: Check our Frequently Asked Questions section on our website for answers to common questions.
- Live Chat: For immediate assistance, use our live chat feature available on our website during business hours.
Feedback
We value your feedback and use it to improve our products and services. If you have any suggestions or comments, please let us know!
Issue Resolution
If you encounter any issues with your order or our products, please reach out to us directly. We are committed to resolving any problems quickly and efficiently.
Customer Satisfaction
Your satisfaction is our priority. If you are not satisfied with your purchase, please refer to our Return and Exchange Policy for options.
