Return and Exchange Policy
At KEOLLEO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and exchange policy below.
Return Period
You may return most items within 15 days of receiving your order for a full refund or exchange. Please ensure that the items are in their original condition, unused, and with all tags attached.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@keolleo.com to request a return authorization.
- Once your return is approved, we will provide you with instructions on how to send the item back to us.
Return Shipping
Customers are responsible for the shipping costs associated with returning items unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. Once we receive your returned item, we will process your refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 15 days of delivery, and we will arrange for a replacement or refund.
Contact Us
If you have any questions about our return and exchange policy, please do not hesitate to contact us at info@keolleo.com.
